Contact Us

Contact Us

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Customer Care Line: 1-855-354-3471

Chat Online

Log into your online account and chat with a representative online. 

Correspondence Address

FirstBank, serviced by Shellpoint 
PO Box 10826
Greenville, SC 29603-0826

General Payment Address

FirstBank, serviced by Shellpoint 
P.O. Box 60535
City of Industry, CA 91716-0535

Overnight Payment Address

FirstBank, serviced by Shellpoint 
Attn: Payment Processing
75 Beattie Place, Suite LL202
Greenville, SC 29601

Notice of Error or Information Request Address

You have certain rights under Federal law related to resolving errors in the servicing of your loan and requesting information about your loan. To request information about your loan or if you believe we have made an error servicing your loan, send your request for information or error resolution to:

FirstBank, serviced by Shellpoint 
P.O. Box 10826
Greenville, SC 29603-0826